The Ever Elegant Online Boutique ships worldwide, and shipping is complimentary for all orders within Australia above $300.
Free Shipping Offer is only valid for Australian addresses. No refunds on shipping will be applied after an order is dispatched.
Please note: Delivery times may vary during busy periods and over the holiday season.
AUSTRALIAN ORDERS
All domestic orders are shipped using Express Post.
Tracking numbers will be emailed to you once your order has been dispatched.
For all orders under $300 shipping will be charged at a flat rate of $15.
Orders are dispatched Monday-Friday. Processing times for online orders may take up to 2 business days. Once orders are dispatched, they will be with you between 1-3 business days, depending on where you are located.
INTERNATIONAL ORDERS
We ship internationally to most locations in the world.
For International shipments, we partner with Australia Post.
Shipping will be charged at a flat rate of $75AU.
International delivery times will vary depending on unique processing procedures at ports of entry.
Please note that the cost of the garment and the shipping does not include any duties or taxes payable at the destination country.
To track the progress of your order, please consult your tracking code that will have been sent out by us at dispatch. If you have trouble locating your tracking number, please do not hesitate to contact customer care.
We know you're going to love your outfit. But if for any reason you don’t, you’re welcome to return them in an unworn condition within 7 days of receiving them.
We'll refund you 100 percent of the price you paid for your outfit.
You will be responsible for the return postage
For in store sales-
If your purchase was made in store, please bring it back to the store within 7 days of your purchase. You can only exchange it or receive a credit note. There won’t be any refund unless the item is deemed faulty.
Conditions for online returns:
Merchandise must be returned within 7 days from receiving the purchase.
Merchandise must be in a saleable condition with all tags attached.
Merchandise must not be worn, damaged, altered or washed.
The original invoice/order confirmation is to be provided as proof of purchase.
Ever Elegant reserves the right to refuse the return of any merchandise that does not meet return requirements.
TO RETURN
Read the Ever Elegant Returns policy to check if your item is eligible for return.
Pack all merchandise including the paperwork received with your order. Simply advise us via email or phone of the impending return, include a note mentioning your choice between exchange (please indicate for which size) or refund.
Please ship the item/s to: Ever Elegant
464 Church St
Richmond
Vic 3121
We recommend that an insured traceable method is used to ensure delivery. Ever Elegant will not be held accountable for any damaged, missing, or late incoming deliveries.
Your return will be assessed and if eligible, your refund/exchange will be processed. You will receive a notification when this occurs.
For refunds, please allow 3-5 working days from the day we have processed this, for the funds to be deposited into your account.
Please note we process all returns as quickly as we can but during busy sale times delays might occur. We thank you for your patience.
CANCELLATIONS/ORDER CHANGES
If you require alterations to your order or have incorrectly ordered an item or an incorrect size, please contact us by phone or email immediately so that we can rectify the issue before your order is packed and sent to you.
Please contact info@everelegant.com.au or call +61 (0)3 94290657 for assistance.
ITEM AVAILABILITY
Sometimes our online stock levels may not reflect our inventory, and though this is a rare occurrence, this may mean that items may not be available at the time of purchase.
In the event of this happening, our customer care team will be in touch with you immediately to issue a full refund or find a suitable replacement.
PRICING
All pricing on the Ever Elegant online store is made in Australian Dollars (AUD).
Authenticity Guarantee
Learn More
Ever Elegant is an authorised stockist for all designers stocked. We have direct relationships with all our designers and are authorised by them to sell their outfits.
It’s important to be aware that there are a number of other websites selling poor quality fake designer copies, pretending to be authentic. We have heard many horror stories of ladies purchasing through websites that seem to be genuine, only to find the outfit they have received is of low quality and a terrible fit, with no chance of refund or repairs.
You should keep a lookout for websites that offer very low advertised prices even if they look genuine; there is a fair chance they may be fake manufacturing websites. Many of these websites pirate pictures from designer websites to portray a high quality product, when in reality what you receive is not what you have ordered.
At Ever Elegant, we only stock high quality authentic outfits sourced directly from the designers.
Although we sell online and regularly deliver to customers Australia wide, we are a bricks and mortar store with a physical shop location and an excellent reputation of service and quality.
Our returns policy ensures you’re never at risk. You can trust us with your very important family occasion, as many people have testified.
Lay By
Learn More
EVER ELEGANT LAY-BY POLICY
Lay-By is offered at Ever Elegant
When you lay-buy an item, we put the item on hold for you so it does not get sold to anyone else. You can then pay for them over an agreed period of time in installments.
It is our way of making our products really affordable for you, by allowing you to pay them off over a period of time.
Please refer to the full terms and conditions below:
The lay-by period is for a maximum of three months, unless otherwise agreed to with management.
A non-refundable deposit must be a minimum of 20 % of the total purchase value.
Special Order items require a 50% deposit, fully refundable if the order cannot be filled.
The minimum lay-by sale is $200.
The cancellation fee charged on a lay-by is the forfeiting of your deposit.
There are no returns or exchanges on lay-by items with the exception of faulty goods or in accordance with your legislated rights.
The customer or the store has the right to cancel a lay-by.
If the customer cancels the lay-by within three months they have the right to a refund of the payments made, less the cancellation charge.
If the store cancels the lay-by within three months the customer will be given seven days’ notice and will be entitled to a full refund of all payments made.
Customers will be contacted for all lay-bys that are not completed by the due date. After the due date the lay-by will be cancelled and the customer will be given a refund for their payments made, less the cancellation charge of 20% of purchase value.
The cancellation charge is applied to compensate the retailer’s selling, storage, loss of potential to sell and administration costs.
Any items placed on lay-by cannot be altered until the lay-by has been paid in full.
No items can be taken by the customer until the entire lay-by has been paid in full.
For Sale Items, Ever Elegant is unable to offer its lay-by service.
Welcome to the Website of Ever Elegant (https://www.everelegant.com.au/) owned and operated by Ever Elegant (the "Company"). By accessing and using the Website, You agree to be bound by the terms and conditions set forth below. If You do not agree to by bound by this Agreement, do not understand the Agreement, or if You need more time to review and consider this Agreement, please leave the Website immediately. The Company only agrees to provide use of the Website and Services to You if You assent to this Agreement.
1. DEFINITIONS
The parties referred to in this Agreement shall be defined as follows:
a. Company, Us, We: The Company, as the creator, operator, and publisher of the Website, makes the Website and certain Services on it, available to users. Ever Elegant, Company, We, Us, Our, Ours and other first person pronouns will refer to the Company, as well as all employees and affiliates of the Company.
b. You, the User, the Client: You, as the user of the website will be referred to throughout this Agreement with second-person pronouns such as You, Your, Yours, or as User or Client.
c. Parties: Collectively, the parties to this Agreement (the Company and You) will be referred to as Parties.
2. INTELLECTUAL PROPERTY
The Website, including all content features in the Website including all text, graphics,images, logos, trademarks, and the link (the "Content"), and Services provided by the Company are the property of the Company. You agree that that the Company owns all right, title, interest in and to the Content and that You will not use the Content for any unlawful or infringing purpose.
Subject to this Agreement, the Company grants You a non-exclusive, limited, non-transferable, and revocable license to use the Content solely in connection with Your use of the Website and Services. The Content may not be used for any other purpose, and this license terminates upon Your cessation of the use of the Website or Services or at the termination of this Agreement.
You agree not to reproduce or distribute the Content in any way, including electronically or via registration of any new trademarks, trade names, service marks, or Uniform Resource Locators (URLs), without express written permission from the Company.
3. USER ACCOUNTS AND OBLIGATIONS
Some content on the Website may only be accessed by the User by registering with Us. When You do so, You will choose a user identifier, which may be Your email address or another term, as well as a password. You may also be required to provide personal information, including, but not limited to, Your name. You are responsible for ensuring the accuracy of this information.
You agree to change Your password from time to time. You also agree to keep Your user identifier and password confidential and that You will not share such identifying information with any third party. If You discover that Your identifying information has been compromised, You agree to notify Us immediately in writing. Email notification will suffice.
You are responsible for maintaining the safety and security of Your identifying information as well as keeping Us informed of any changes to Your identifying information. Providing false or inaccurate information, or using the Website or Services to further fraud or unlawful activity is grounds for immediate termination of this Agreement.
You agree that You are solely responsible for all acts or omissions that occur under Your identifying information or password, including the content of any transmissions using the Website or Service.
4. ACCEPTABLE USE
As a condition of Your use of the Website or Services, You agree not to use the Website or Service for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of the Company.
You further agree not to use the Website or Services to:
a. Harass, abuse, or threaten others or otherwise violate any person's legal rights;
b. Violate any intellectual property rights of the Company or any third party;
c. Perpetrate any fraud;
d. Engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
e. Attempt to gain unauthorized access to the Website or Service, other accounts, computer systems or networks connected with the Website or Service;
f. Transmit or upload any content or material that contains viruses, trojan horses, ransomware, or other harmful or deleterious programs or software;
g. Publish or distribute any obscene or defamatory material;
h. Publish or distribute any material that incites violence, date, or discrimination towards any group;
i. Unlawfully gather information about others, including email addresses;
j. Interfere with another user's use and enjoyment of the Website or Service or any similar Website or Service.
5. THIRD PARTY LINKS
You acknowledge that We may, from time to time, include links or references to other websites, other content, or other materials ("Third Party Links"), none of which are controlled by Us.
Third Party Links are provided for Your information only and We do not make any representations, warranties, or guarantees as to the accuracy, completeness, performance, reliability, timeliness, quality, or suitability for a particular purpose of these Third Party Links. We do not endorse, approve, or support these Third Party Links.
You use the Third Party Links at Your own risk.
6. SALE OF GOODS/SERVICES
We may sell Goods or Services on the Website. If this occurs, then some specific exclusions of liability will apply, as described in the "Exclusion of Liability" Clause.
Please refer to Our additional terms and conditions for sale of goods and/or terms and conditions for sale of services as applicable.
From time to time, the Company may post promotional offers for Goods and Services on the website. The frequency of such offers, as well as their terms and conditions are determined by the Company.
The user is aware that the number of promotional offers for Goods and Services is limited.
The Company does not guarantee or promise to Users that:
a. the purchase of any promotional Goods and Services on the website is any way beneficial for the User and/or third parties; and
b. the cost of promotional Goods and Services is necessarily lower than their usual cost on the website or on other third-party websites.
7. EXCLUSION OF LIABILITY
a. The Website and Service, and its Content, are provided for general information only and may change at any time without prior notice.
b. You accept and acknowledge that the Website, Service, Goods, or Services may contain mistakes, errors, and inaccuracies.
c. Your use of the Website, Content, and information or documentation that We may provide to You in connection with Your use of the Goods, Services, or Products including documentation, data, and information developed by Us or owned by Us, and other materials which may assist in Your use of Goods or Services or Website (collectively, the "Materials"), is entirely at Your risk. It is Your responsibility to make sure that any Goods, Services, Materials, Content, or other information available through the Website or Service suits Your particular purpose.
d. Neither We, nor any third parties provide any guarantees or warranties regarding the accuracy, completeness, performance, reliability, timeliness, quality, merchantability, safety, legality, or suitability for a particular purpose of the Website, Goods, or Services.
e. To the maximum extent permitted by law, We hereby expressly exclude all warranties, guarantees, representations, or terms (whether express or implied) except for those expressly set out in these Agreements.
f. To the maximum extent permitted by law, We hereby expressly exclude any liability in relation to the accuracy, completeness, performance, reliability, timeliness, quality, merchantability, safety, legality, or suitability for a particular purpose of the Website, Goods, or Services.
g. To the maximum extent permitted by law, We hereby expressly exclude any liability in relation to loss of data, interruption to Your business or any damages which are incidental to or arise from such loss of data or interruption to business.
h. To the maximum extent permitted by law, We will not be liabile for any damage, loss, cost, or expense including legal costs and expenses, whether direct or indirect, incurred by You in connection with Your use of the Website, Goods, or Services.
8.PAYMENT/SHIPPING/DELIVERY
You agree to ensure payment for any items You may purchase from Us, and You acknowledge and affirm that prices are subject to change. You agree to provide Us with a valid email and a valid billing information. When purchasing a physical good, You also agree to provide us with a valid shipping address. When purchasing a Good or Service, We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information that You provide to us. If We do so after payment has been processed, We will issue a refund to You in the amount of the purchase price. We may also request additional information from You prior to confirming a sale, and We reserve the right to place any additional restrictions on the sale of any of Our products. You agree to ensure payment for any items You may purchase from Us, and You acknowledge and affirm that prices are subject to change. You agree to monitor Your method of payment.
The Company accepts the following methods of payment through the website:
Paypal AfterPay
If payment will be by card, you must be fully entitled to use the card or account.
Shipment costs and dates are subject to change and may be different from the costs and dates that You are quoted due to unforeseen circumstances.
The Company ships to the following:
Australia Worldwide
The shipping of the Goods will be through the following:
Australia Postal Service / companies
The period for delivery of Goods is as follows:
1 to 4 business days
You acknowledge and accept that there are inherent risks with downloading any digital Goods. Please contact Us using the details at the end of this Agreement if you experience technical problems regarding delivery of digital Goods.
We take no responsibility for Goods that are lost or damaged during delivery. If Goods are damaged during delivery, please contact Us using the details at the end of this Agreement. We may choose in Our sole discretion whether or not to replace Goods which are lost or damaged during delivery.
9. ASSUMPTION OF RISK
The Website and Services are provided for communication purposes only. You acknowledge and agree that any information posted on Our Website is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between You and the Company.
You further agree that Your purchase of any products on the Website is at Your own risk. The Company does not assume responsibility or liability for any advice or other information given on the Website.
We shall not be liable for any damage to any computer, equipment, software, data, or other information caused by Your access or use of the Website or Service. We shall likewise not be liable for any action of third parties.
10. PRIVACY
Through Your Use of the Website and Services, You may provide Us with certain information. By using the Website or the Services, You authorize the Company to use Your information in the Philippines and any other country where We may operate.
We take Our privacy obligations very seriously.
Please refer to Our privacy policy (https://www.everelegant.com.au/) for further information about what information We collect, how We use it and store it, and Your rights in relation to it.
11. COOKIES
This Website uses the following Cookies:
Session Forms
12. INDEMNITY
You agree to defend and indemnify the Company and any of its affiliated (if applicable) and hold Us harmless against and legal claims and demands, including reasonable attorney's fees, which may arise from or relate to Your use or misuse of the Website or Services, Your breach of this Agreement, or Your conduct or actions.
You agree that the Company shall be able to select its own legal counsel and may participate in its own defense, if the Company wishes.
13. OTHER ACTION
We reserve the right to take any of the following actions in Our sole discretion:
a. Determine whether or not You have breached this Agreement;
b. Record any correspondence that occurs in public sections of the Website or Service;
c. Review any allegations about breaches of these Website or Service, and determine in Our sole discretion whether to take any action in response to those alleged breaches, including removal of any Content in relation to those alleged breaches;
d. Determine in our sole discretion whether to terminate Your or another user's access to any particular section or sections of the Website or Service.
14. SPAM POLICY
You are strictly prohibited from using the Website or any of the Company's Services for spam activities, including gathering email address and personal information from others or sending any mass commercial emails.
18. ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website. The Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.
19. APPLICABLE LAW
This Agreement and Your use of the Website and all non-contractual relationships arising out of Your use shall be governed and construed in accordance with the laws of the Philippines.
In case of any dispute or litigation, the Parties agree to submit to the jurisdiction of the Philippines courts.
20. ASSIGNMENT
This Agreement, or the rights granted hereunder, may not be assigned, sold, leased, or otherwise transferred in whole or in part by You. Should this Agreement, or the rights granted hereunder, be assigned, sold, leased, or otherwise transferred by the Company, the rights and liabilities of the Company will bind and inure to any assignees, administrators, successors, and executors.
21. SEVERABILITY
If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such condition, the remainder of this Agreement shall continue in full force.
22. NO WAIVER
Our failure to enforce any provision of this Agreement shall not constitute a waiver of any future enforcement of that provision or of any other provision.
No waiver shall be deemed to have been made unless expressed in writing and signed by Us. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part or of the same part or sub-part on a future date.
23. HEADINGS
Headings of parts and sub-parts under this Agreement are for convenience and organization only. Headings shall not affect the meaning of any provisions of this Agreement.
24. CONTACT US
You can contact us about this Agreement using the following details:
464 Church Street Richmond, Melbourne Victoria 3121 03 9429 0657 Mon - Sat: 10am - 5pm Sun: Closed Closed Public Holidays
25. EFFECTIVE DATE
This Agreement will become effective on 1 January 2022.